Customers irked over late water interruption advisory from Manila Water and Maynilad
Aileen Cerrudo • June 19, 2019 • 2624
Customers of water concessionaires, Manila Water and Maynilad complained about the late posting of water interruption schedules.
Manila Water posted its advisory around 8:00 p.m. on Tuesday. However, several residents said they already lost water supply by 5:00 p.m.
One of the residents, Tessie Olmos, said she was surprised about the water interruption and hence was not able to store water at home.
“Hindi man lang sinabi, nag-abiso kung mawawalan o hindi kaya nagulat na lang kami nang bandang hapon na wala ng tubig. Hindi man lang kami nakapag-ipon (There was no advisory so we were surprised that there was no more water. We were not able to store water),” she said.
Another resident, Rey Tayag, said there was an advisory but it was already late.
Meanwhile, Maynilad posted its advisory on Facebook at 10:00 a.m. on Wednesday (June 19). The post read that there will be water interruption in several areas at 1:00 p.m.
Customers complained in the comment section saying there was not enough time for them to store enough water.
According to the water concessionaire, they are working on fixing the water interruption schedule. They also call on the public to understand the situation because there are a lot of things to consider to satisfy the need for water supply amid the limited resources.
“Short notice din naman iyong nangyari. After the technical working group meeting kahapon and after the press briefing, that was the only time na sinabi na there’s going to be a reduction. There was very little time for us to really list all the barangay and come up with a schedule (What happened was also at short notice. After the technical working group meeting yesterday, and after the press briefing, that was the only time it was reported that there’s going to be a reduction),” according to Manila Water spokesperson Jeric Sevilla Jr.
According to Maynilad’s Corporate Communications head, Jennifer Rufo, they need time to analyze the impact of their distribution system.
“As it was announced the implementation was already being done that let us a little bit of time to analyze kung ano iyong magiging impact sa aming distribution system (what will be the impact of our distribution system),” she said.
Meanwhile, the Metropolitan Waterworks and Sewerage System (MWSS) will investigate the complaints about the water interruption schedule of both Maynilad and Manila Water.—AAC (with reports from Joan Nano)
MANILA, Philippines – Nagtakda na ng deadline ang Metropolitan Waterworks and Sewerage System (MWSS) para sa pagbabayad ng water bills na halos tatlong buwang naipon dahil sa ipinatutupad na community quarantine.
Sa panayam ng UNTV program na Serbisyong Bayanihan ngayong Miyerkules, sinabi ni MWSS Chief Regulator Patrick Ty na mayroong hanggang Hulyo 31 para magbayad ng bill ang mga kumukonsumo ng 10 cubic meters pababa kada buwan.
Ang mga gumagamit naman ng tubig na mahigit sa 10 cubic meters kada buwan ay may palugit hanggang Agosto 31.
Pagpapauna ni Ty, asahan na ng mga consumer ang bahagyang pagtaas ng bill lalo’t panahon ngayon ng tag-init at marami ang nasa loob ng kani-kanilang mga tahanan kaya mataas ang konsumo sa tubig.
“Sana maintindihan natin, itong water bill na ito halos lahat sa mga consumer ay ito po yung water bill nila for March, April and May. During summer season din po ito, so mas mainit, mas madami ang consumption ng mga tao at alam natin since work from home halos lahat consumer,” aniya.
Nilinaw naman ng opisyal na puwede namang utay-utayin ng mga consumer ang pagbabayad sa bill nila sa Manila Water at Maynilad.
Sinabi rin ni Ty na sa Hunyo 1 pa magsisimulang magbasa ng metro at maglalabas ng bill ang Maynilad at Manila Water.
Sa Agosto 1 naman sisimulan ng dalawang water concessionaires ang pamumutol sa serbisyo ng mga hindi makapagbabayad ng kanilang bill para sa mga kumu-konsumo ng 10 cubic meters pababa.
Setyembre 1 naman ang schedule ng service disconnection para sa mahigit 10 cubic meters ang konsumo bawat buwan.
Tiniyak naman ng MWSS na wala pa silang ipinatutupad na anumang adjustment sa singil ng tubig sa gitna ng umiiral na community quarantine.
“Importante sa atin na wala pong bills shock ayaw po natin na magulat ang ating mga consumers na bigla nalang lalaki ang kanilang water bill,” ani Ty. – RRD (mula sa ulat ni Correspondent Joan Nano)
Maynilad and Manila Water has assured the public they will be able to provide enough water supply amid the coronavirus disease (COVID-19) threat.
This is despite the continuous water level reduction in Angat Dam.
According to Maynilad Asst. Manager on Media Relations Grace Laxa, in order to keep providing enough water supply to their customers, they have to implement water service interruptions.
“Mayroon tayong sapat na nirarasyon sa ating mga customers. Pero iyon nga mag-ipon sila sa oras na itinakda sa kanilang lugar, (We have enough water supply rationed to our customers. But they have to fill their supplies depending on the schedule in their area)” she said.
Meanwhile, Manila Water Spokesperson Jeric Sevilla said they will only implement water interruptions in the evenings in order for their customers to still be able to do household chores including disinfection.
“For most times of the day ay mayroon tayong tubig, (we have water)” he said.
The water concessionaires also advise the public not to hoard water supply which could cause more problems on top of the COVID-19 threat.—AAC (with reports from Joan Nano)
MANILA, Philippines – Maynilad announced the latest schedule of water service interruptions for March 2020 due to the decreasing water level at Ipo Dam.
Maynilad explained that Ipo’s water level fell short of its maintaining level of 101 meters due to minimal runoffs from Ipo watershed in recent days.
This is despite allocation of raw water from Angat Dam remaining at 42 cubic meters per second.
Thus, Maynilad advises its customers to take note of the assigned schedule of rotational service interruptions for this month.
“Asahan ang mas mahigpit na pagpapatupad nito sa mga susunod na araw hangga’t hindi tumataas ang water elevation sa Ipo Dam (Expect strict implementation of the scheduled service interruptions in the coming days until water elevation at Ipo Dam improves),” Maynilad’s advisory said.
For this reason, the water concessionaire reminds affected residents to conserve water and store enough amount for domestic needs. (Complete list HERE.)
UNTV is a major TV broadcast network with 24-hour programming. An Ultra High Frequency station with strong brand content that appeal to everyone, UNTV is one of the most trusted and successful Philippine networks that guarantees wholesome and quality viewing experience.