Globe says outgoing calls, texts & reloading services ‘back to normal’

Robie de Guzman   •   December 9, 2021   •   273

MANILA, Philippines – Globe Telecom announced that its calls, messaging, and reloading services are now back to normal following disruptions on Thursday morning.

“We’re back! Our messaging, calls, and reloading services are back to normal. You may now be able to register to your favorite promos,” it said in an advisory.

The telco earlier said Globe postpaid and platinum customers may have “experienced difficulty in sending outgoing text messages or placing outbound calls” due to technical issues.

Also affected were consumers using the reloading services for Globe prepaid, TM, and Globe at home prepaid WiFi.

The company said the technical issue was already resolved by its team.

“Globe apologizes for this inconvenience and thanks its customers for their understanding,” it added.

Call, text services in Antique, Biliran, Guimaras, Samar now restored – Globe

Robie de Guzman   •   December 23, 2021

Globe Telecom Inc. on Wednesday said it has successfully restored its services in the provinces of Antique, Biliran, Guimaras and Samar areas following the onslaught of Typhoon Odette.

In an advisory, Globe said customers in the said areas are now able to make and receive calls as well as send and receive text messages.

“Our teams are working tirelessly on simultaneous cell site restorations across different areas affected by typhoon Odette,” it said.

Network services in Del Carmen, Siargao Island, San Jose in Dinagat Islands, Lipata Seaport, Surigao City and Surigao Airport have also been restored, the company said.

Mobile services in several areas in the Visayas and Mindanao have been intermittent after Odette downed communication and power lines when it barreled through these regions last week.

Restoration of service disruptions caused by Odette ongoing – Globe

Robie de Guzman   •   December 17, 2021

MANILA, Philippines – Globe Telecom on Friday assured that restoration efforts are underway in areas that were deemed safe following service disruptions caused by Typhoon Odette.

In an advisory, the telco said its data and mobile services in select areas in Visayas and Mindanao have been affected by strong winds and torrential rains brought by Typhoon Odette.

It said outages reported in the said areas were caused by “multiple fiber cuts and the lack of commercial power.”

“Given this, customers in affected areas may experience difficulty in using our GCash Buy Load, AMAX, Share-a-Load, Promo registration and Emergency Load Services at the moment,” the telco said.

On the other hand, its postpaid and broadband wireline services and GOMO services are up and available.

“Globe’s technical teams have started restoration efforts in areas where it is safe to do so,” it said.

“More updates about our restoration efforts including services like Libreng Tawag, Libreng Charging and Libreng WiFi Stations will be released as soon as available,” it added.

State weather bureau PAGASA has hoisted tropical cyclone wind signal no. 3 over the northern part of Palawan where Odette is expected to make landfall on Friday afternoon.


Globe Telecom services experiencing technical issues

Robie de Guzman   •   December 9, 2021

MANILA, Philippines – Subscribers of Globe Telecom may experience service disruption, the telecommunication company advised on Thursday.

“Our Globe Postpaid and Platinum customers may have experienced difficulty in sending outgoing text messages or placing outbound calls since 6:13am,” the telco said in an advisory.

“Likewise our Globe Prepaid, TM, and Globe At Home Prepaid WiFi may have experienced difficulty in reloading,” it added.

Globe assured its technical and support teams are “working to fix these issues.”

“We apologize for the inconvenience and thank you for your understanding,” it said.

The telco said it will issue an advisory once services are available again.


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