MANILA, Philippines — The Department of Labor and Employment (DOLE) has stepped in to settle the conflict between a food delivery service company and its partner riders over issues of ‘offboarding.’
During the Laging Handa press briefing on Wednesday (July 21), Labor Secretary Silvestre Bello III said they have set a dialogue for both parties to hear their sides of the story.
“Iyong tungkol sa 10 years suspension, inamin naman ng Foodpanda na glitch ito nung kanilang communication line, technical difficulty nila iyan,” Bello said, adding that the imposed 10-year suspension for the affected riders has been lifted.
“Naayos na rin iyan wala na iyong 10-year suspension. In fact, out of the 2,500 riders, 36 na lamang ang hindi pa bumabalik sa trabaho. Wala na pong problema,” he added.
But according to Davao United Delivery Riders, there are still around 43 who still cannot access the food delivery app.
They said, all they want is to have a decent income and to be appropriately compensated for their services.
The riders’ group argued that their service rate for the first 23 kilometers has been lowered from P50 in 2020 to P23 this year.
“Demands po namin, unang-una, ibalik yung access ng mga kasama namin yung mga natanggalan, iyong mga na-suspend ng 10 years. Saka ibigay din iyong sa earnings. Taasan nila. Iyong ilang araw kami na hindi nakaduty, manghihingi din kami ng ano, bayaran kami,” Edmund Carillo, the group’s president said.
Foodpanda earlier insisted that they are giving appropriate rates to their riders which are even higher than what the competition is offering.
In relation to the issue, DOLE is issuing a labor advisory to guide and remind both the riders and the food service company of their respective obligations. MNP (with reports from Rey Pelayo)