PAL cancels flights between Dubai and Manila until June 30

Marje Pelayo   •   June 17, 2021   •   352

MANILA, Philippines — Following the extension of the Philippines’ travel ban on arrivals from the United Arab Emirates (UAE) until June 30, the country’s flag carrier Philippine Airlines cancelled a number of flights bound for Dubai.

The cancelled flights include those scheduled on June 16, 23 and 30 with flight numbers PR658 and PR659 Manila-Dubai-Manila.

Meanwhile, PAL flights to and from Qatar (Doha) and Saudi Arabia (Riyadh and Dammam) are continuing, and the firm intends to operate all of these flights to cater to the travel needs of Overseas Filipino Workers (OFWs).

“We remind our passengers that PAL is occasionally compelled to cancel certain flights from time to time to comply with capacity limitations at Manila airport,” the airline explained in an advisory.

“When a temporary shortage develops in the allocation of hotel rooms for OFWs in Metro Manila and environs, we may be forced to cancel at the last moment,” it further said.

PAL explained an incident that happened on June 6 when the airline had to fly an empty aircraft from Riyadh to Manila because it was not allowed by the government to board the passengers who had been waiting to take the flight home.

For the period June 1 to June 15, the airline has recorded a total of 12 force majeure affecting its routes to Dammam, Doha and Riyadh.

These cancellations were due to the shortage of quarantine accommodations and other limitations, as advised by the Philippine government, the airline said.

Overall during the said period, the cancellations affected an estimated 10,000 passengers.

“We sincerely regret the inconvenience to our passengers, and seek their kind understanding that this is a situation beyond our control,” the airline stressed.

As an alternative, the Department of Foreign Affairs (DFA) and PAL have been coordinating to arrange special repatriation flights to ferry stranded passengers from the Middle East, including a repatriation flight last June 14 from Dubai and more that we hope to set up next week.

All affected passengers may opt to avail of the following options:

1. Convert your ticket to a Travel Voucher;

2. Avail of unlimited rebooking (no rebooking fee) until December 31, 2021. If you will be completing your travel in the same booking class by June 30, 2021 (or ticket validity, whichever comes first), there will be no fare difference charge;

3. Refund your ticket without penalties.

Any request may be coursed through the MyPAL Request Hub.

Travelers to Phl reminded to register to One Health Pass

Marje Pelayo   •   July 30, 2021

MANILA, Philippines — Flag carrier Philippine Airlines (PAL) reminds travelers to present their One Health Pass QR Code prior to boarding their flights to Manila, Laoag, or Davao.

This policy is in compliance with the requirements of the Bureau of Quarantine (BOQ) amid the current COVID-19 pandemic.

To get the QR code, passengers need to accomplish the One Health Pass Declaration Form (e-HDC).  The portal will require the registrant to submit personal information, health status, and travel history. The forms should be filled out individually including a child.

The process of registration is as follow:

Step 1 To be accomplished at any time on or before the departure date:
Register through https://www.onehealthpass.com.ph/e-HDC and completely fill out all required fields. Upon filling out the form, please ensure to save a copy of the unique transaction number, which will be needed at the airport in order to accomplish Step 2 to complete the e-HDC registration.

Step 2: To be accomplished at the airport, prior to boarding the flight to the Philippines:
Before boarding the flight, answer the form at https://www.onehealthpass.com.ph/e-HDC by entering the acquired unique transaction number to retrieve the traveler’s record. Upon completing all the information, a unique QR code will be provided which is necessary to present before boarding and upon arrival.

All information shared in the One Health Pass is collected and processed solely by the Bureau of Quarantine.

The One Health Pass website is independent of PAL and PAL has no control over the said website.

For inquiries or more information, travelers may directly coordinate with the BOQ at helpdeskboq@gmail.com.

PAL Manila to LA flight makes emergency landing at Japan airport

Maris Federez   •   July 4, 2021

A Philippine Airlines flight bound for Los Angeles, California made an emergency landing at the Haneda Airport in Japan early Sunday morning.

A statement from the flag carrier confirmed the incident, saying that PAL flight PR-102 from Manila to Los Angeles that departed on Saturday night had to divert to Haneda due to a medical emergency on one of its passengers.

“We confirm that flight PR102 MNL – LAX, which departed Manila at 9 p.m. July 3, diverted to Haneda to address a medical emergency. The plane landed at Haneda Airport at 3:36 a.m. (local time HND),” PAL Spokesperson Cielo Villaluna said in the statement.

The passenger was promptly given medical attention onboard.

The flight eventually flew back to the Ninoy Aquino International Airport (NAIA) after its landing permit at Los Angeles International Airport (LAX) expired.  It arrived at the NAIA Terminal 1 before noon.

Sen. Emmanuel “Manny” Pacquiao was one of the passengers of the said flight for his scheduled training and preparation for his fight against American boxer Errol Spencer that is slated in August. —/mbmf

PAL cancels flight to Tokyo amid MCIA ban on int’l arrivals

Robie de Guzman   •   May 14, 2021

MANILA, Philippines – Flag-carrier Philippine Airlines (PAL) announced the cancellation of its flight to Tokyo after the Cebu government ordered the closure of Mactan-Cebu International Airport (MCIA) to arriving international flights of all airlines for two days, May 14 and 15, 2021.

In an advisory, PAL said it has canceled the following flight that was originally scheduled to land in Cebu during this period:

  • PR 433 – Tokyo (Narita) – Cebu on May 14

“We sincerely regret that we have no choice but to cancel this flight, despite our passengers having already pre-booked and confirmed their hotel rooms for the mandatory quarantine stays in Cebu,” PAL said.

“We will reach out to notify affected passengers directly by email or based on other contact information provided,” it added.

The airline company also assured it would continue to coordinate closely with government authorities to help passengers, including cooperation in resolving quarantine and testing issues as necessary.

PAL advised affected passengers of these cancelled flights to do the following steps:

  • Convert your ticket to a Travel Voucher;
  • Avail of unlimited rebooking (no rebooking fee) until December 31, 2021. If you will be completing your travel in the same booking class by June 30, 2021 (or ticket validity, whichever comes first), there will be no fare difference charge;
  • Refund your ticket without penalties.

Passengers may request any if these options via myPAL Request Hub.

“Again, our sincere apologies for the inconvenience. Thank you,” PAL said.

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