MANILA, Philippines – The Philippine Statistics Authority (PSA) on Friday apologized for the technical difficulties that marred the first day of online registration for the country’s identification system.
“We apologize for any inconvenience caused by the downtime of the pilot launch of the PhilSys online Step 1 Registration website earlier today,” the PSA said in a statement.
The PSA explained that its website received more than 40,000 registration requests during the first minutes of the pilot launch.
“This caused delays in the sending of the one time passwords (OTPs) necessary to proceed with the registration,” it said.
“We are urgently looking into the issue and updating the website to resolve this technical challenge,” it added.
ADVISORY ON PILOT LAUNCH OF PHILSYS ONLINE STEP 1 REGISTRATION We apologize for any inconvenience caused by the…
Posted by PSA Philippine Identification System on Friday, April 30, 2021
The first step in the registration process involves gathering of demographic information such as name, gender, birthplace and birth date, blood type, address, citizenship, marital status, cellphone number, and email address – from the targeted registrants.
Step 2 entails the capture the biometric information such as iris scan, fingerprints, and photograph at the PhilSys registration centers.
The third step is the issuance of PhilSys number and the distribution of the physical ID.
“We will provide an update on our PhilSys Facebook page as soon as the website is once again operational,” the PSA said.
“Once again, we apologize for any inconvenience this has caused. We thank you for your patience and support for the PhilSys program,” it added.
For queries or concerns, you may reach the PhilSys Registry Office via hotline 1388 (fees may apply) or email firstname.lastname@example.org.
The national ID system is being implemented pursuant to the Republic Act 11055 or the Philippine Identification System Act, which was signed by President Rodrigo Duterte in 2018.
The measure seeks to establish a single national identification system for all citizens and resident aliens of the country.
It also aims to “promote seamless delivery of service, to improve the efficiency, transparency, and targeted delivery of public and social services, to enhance administrative governance, to reduce corruption and curtail bureaucratic red tape, to avert fraudulent transactions and misrepresentations, to strengthen financial inclusion, and to promote ease of doing business.”