The Quezon City government on Wednesday said it is “seriously considering” terminating its contract with Zuellig Pharma Corporation, the firm behind eZConsult, after some residents complained of difficulty booking COVID-19 vaccination appointments.
Quezon City Mayor Joy Belmonte said she has issued an ultimatum to Zuellig Pharma Corporation to upgrade its system and provide all the deliverables by Friday, June 18, as agreed in a meeting held last week.
“If not, we have no other choice but to contract another company that can do the job quickly and efficiently,” Belmonte said in a statement.
Belmonte made the pronouncement after residents reported problems in accessing eZConsult services since March 27.
“Kaya natin kinuha ang serbisyo ng eZConsult ay para mapadali ang proseso ng pagpapatala ngunit ano ang gagawin natin kung ang sistema nila mismo ang ugat ng problema,” she said.
“We have already improved our system in vaccination centers where people no longer have to fall in line and go through the entire vaccination process within a maximum of 45 mins. Dapat kahit virtual pila wala din sa QC as long as vaccine supply is stable. Yet eZconsult is putting all our efforts down the drain,” she added.
In addition to terminating its deal with Zuellig, the Quezon City government is also mulling suing the company for damages if it fails to meet its contractual obligations to the local government by Friday.
The local government said City Attorney Orlando Casimiro already wrote Zuellig Pharma Corporation, through its general manager Danilo Cahoy, demanding liquidated damages in connection with the technical failures of eZConsult.
“If the improvements promised to the city are not honored as is contained in the contract, we will initiate contract termination proceedings and file appropriate charges against them as deemed appropriate by our city legal counsel to enforce and protect our rights and the interests of QCitizens,” Belmonte said.